OUR RULES FOR PARTICIPATING IN THE TOUR: 

•     Reservation are required: contact info@serendipitytour.net or from the Contact 

            form.

•     Reservations are NOT accepted via calls, sms, WhatsApp or other.

•     When booking, indicate: THE CHOSEN TOUR, DATE, NUMBER OF PARTICIPANTS,NAME OF PARTICIPANTS.

•     The guided tour is guaranteed upon reaching the minimum number of

             participants indicated in the information of each tour.

•     We will send THREE DAYS BEFORE THE DATE OF THE GUIDED TOUR a    reminder  email  with details on the meeting point of the tour.

•     In case of failure to reach the minimum number of participants, it will be our

             pleasure to notify you 24 hours in advance.

•     For bookings for groups of more than 4 people included, the cost of the      service must be paid in advance by bank transfer.

TERMS OF PAYMENT: 

•     For individuals, payment can be anticipated by bank transfer; the advance will be considered as a refund in case of cancellation of the reservation only within 3 days from the service or for NO SHOW.
  

•    For groups of more than 4 people inclusive, advance payment of the cost of  the service by bank transfer is required; the payment will be considered as a refund.in case of cancellation of the reservation only within 3 days from the service or for NO SHOW.
  

•     The tour guide reserves the right to cancel at any time, refunding those who  paid in advance.
•     The rates shown include the guide service only.
  

THE DAY OF THE VISIT

•   We kindly ask you to arrive on time by the time indicated by us in the tour  reminder / confirmation e-mail.

• The appointment and meeting with customers will take place 10 minutes before the departure of the guided tour.
  

•  The guided tour will always start at the scheduled time. Latecomers will not be expected.